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The Corporate Social Media Summit

The Corporate Social Media Summit

Returning for its 9th year, this dedicated social media marketing track gives you an opportunity to learn from senior social media leaders from some of the biggest brands in the world.

Join over 400+ corporate peers at the Corporate Social Media Summit to discuss the pillars of social success in 2019, including:

  • PERSONALIZATION
    Move from brand engagement to brand affinity through tailored, value-driven customer experiences on social
  • INTEGRATION
    Shape your social infrastructure around your customer’s journey, fostering internal collaboration, agility & consistency
  • SCALABILITY
    Develop the business case to grow your social team, as well as the strategy to maintain consistency when it comes to quality
  • CUSTOMER UNDERSTANDING
    Surface and distribute actionable customer insights from your data, for more informed decision making… across every department
  • CAPTIVATION
    Keep your audience hooked through meaningful messaging and campaigns, across a multitude of channels, for truly sustainable engagement
  • LOYALTY
    Integrate social media customer care into your wider support strategy for increased efficiency & happier more loyal customers

2019’s dedicated social media conference will ensure you are ahead of the below critical topics:

  • Social Content, making it stand out:
    With less organic reach, learn how to take a more selective approach to social media marketing
  • Influencers & Micro Influencers:
    Revise your influencer strategy to identify not just relevant influencers but those with the right audiences
  • Social Customer Experience:
    Integrate your marketing teams with the rest of the business to ensure you create a consistent customer experience when in social media.
  • Empower your employees to amplify your brand story:
    Further your advocacy program to incentivize your employees whilst delivering business results

ATTENDEES

Penny Baldwin, Qualcomm Technologies, Inc., SVP, Chief Marketing Officer;
Andres Siefken, North America Mastercard, Executive Vice President Marketing and Communications;
Alegra O'Hare, Adidas, VP of Global Brand Communications; and many more...