Customer Experience Conference

Customer Experience Conference

  • -
  • London, UK

27 cross-sector customer professionals share fresh insights for customer strategies that reflect customer expectations, innovate digital & tech, drive customer-centric cultures, develop multi-channel journeys, leverage metrics & analytics for meaningful customer experiences that drive commercial success.

Here’s what attendees should expect:

  • New Customer Expectations & Behaviours: Deliver extraordinary experiences which reflect today’s customers post-pandemic
  • Reimagined Digital Experiences: Power AI, tools, and technology for personalized online experiences which compliment your brand
  • Inspire Collaborative Customer-Centric Cultures Internally: Power the employee experience for improved mindsets which position CX at the center of strategy
  • Re-Engineer Automation & Technology: Embrace new opportunities through tech tools and apps without losing the human touch
  • Blended Customer Journeys & Working In A Hybrid World: Effective methods for seamless transitions across online and offline contact channels and hybrid working
  • Integrate Journeys Across Multiple Channels: Craft a smooth blend of multiple channels to use across every consumer touchpoint for perfect omnichannel journeys
  • Actionable Customer Insights: Harness customer research analytics and data to design outstanding customer programs which reflect the voice of the customer
  • Demonstrate Commercial Value & ROI: Monitor and monetize the strategic value of CX through savvy measurement for long-term buy-in into your customer strategies
  • Thrive In Adversity With Flexible CX Strategies: Practical advice to mitigate risk and future-proof CX strategies which can adapt in uncertain times
  • Retain & Build Your Customer Base: Bring consumer confidence back with innovative customer journeys for high retention rates and repeat business

*Given the ever-changing status of the Coronavirus pandemic, the schedules of several events are changing. To see their latest updates, please visit each event’s respective website.


27 Cross-Sector Customer Professionals

We like you. You like us. Sign up for our weekly newsletter.
* indicates required